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Q: When should I order my nursery furniture?
A: We recommend you purchase your baby nursery furniture as early as possible to allow plenty of time for completion & delivery. Generally our furniture is completed within 6-8 weeks; some items may take longer as noted in the product details. Once completed, an additional 2-3 weeks is allotted for the packing & shipping process. Our furniture is not mass produced but made on a small, old-world scale; that is what makes it special & that requires a little time.
Q: How long does shipping take?
A: Depending on the mailing address, transit time may be from 3 to 10 business days.
Q: Can I purchase expedited shipping?
A: Expedited handling and expedited shipping are available on select items. Email us and we'll be happy to let you know if expedited services are available for the items you've selected.
Q: Can you guarantee a delivery date?
A: No. Given all of the parties and all of the variables involved we cannot and do not guarantee delivery dates. Our suppliers are small, family owned businesses and make items to order. Our products are not mass produced and stored in enormous warehouses awaiting fork lifts. They are made by Americans whose businesses and personal lives are affected by the same real world events to which we are all subject.
Q: How will my order be shipped?
A: Smaller items may ship via a ground carrier such as UPS, FedEx or USPS. Larger, heavier items ship with freight carriers. We will send you a one page document with freight receiving instructions to ensure smooth delivery of your furniture.
Q: What are shipping costs?
A: We offer free shipping on purchases over $75 mailed to addresses in the continental USA. Carriers levy surcharges on deliveries to "remote" or "difficult to serve" areas (as defined solely by carriers), as well as some zip codes in New York (including, but not limited to 100-104, 110-119). If your order incurs additional shipping fees, we will notify you and request approval before proceeding. Free shipping is a curbside only service & does not include Inside Delivery.
Q: Do I need Inside Delivery?
A: It depends on your needs. Inside Delivery includes assembly (not cribs), room placement & debris removal. Inside Delivery is a great option for anyone that cannot or prefers not to do the heavy lifting. It is also a great option for anyone living in a multi-level building with a narrow stairway & no elevator. For an Inside Delivery quote, please contact us.
Q: Is your furniture really made by the Amish or is it just Amish style?
A: All of our Amish furniture is benchcrafted by Amish master woodworkers that practice the Amish religion & live according to its teachings.
Q: What is QSWO (quarter sawn white oak)?
A: QSWO is oak that has been sawn at a 90 degree angle to the growth rings and the result is a more stable wood with characteristic ribbon patterns throughout. For more information, read our blog about QSWO.
Q: Do you accept personal checks or money orders?
A: Yes. If you wish to pay with a personal check or a money order, please contact us for details.
Q: Do you ship outside the US?
Q: Do you ship to Alaska, Hawaii or Puerto Rico?
A: No. We'd love to but shipping costs make it infeasible. We recommend finding a local supplier, if possible.
Q: How hard is it to assemble a baby crib?
A: All our cribs come with very simple, easy to follow assembly instructions. On average, cribs can be assembled in under an hour. Our case goods are shipped fully assembled.
Q: What size crib mattress do I need?
A: Our baby cribs are standard size & will fit standard size baby crib mattresses (52" x 28").
Q: Can I buy the conversion rails later?
A: Yes. Conversion rails (used to convert baby crib into a toddler bed, day bed & then a standard full bed) can be purchased later. However, to ensure a perfect fit and color match we recommend purchasing baby crib & conversion kits concurrently. Please note that there is a price difference for conversion kits purchased separately versus kits purchased along with a crib.
Q: I want a wood species that I don't see listed. Do you offer any wood choices other than Brown Maple, Red Oak, QSWO & Cherry?
A: Yes, we do. Most of our Amish furniture can be made with Rock Maple, Walnut, Grey Elm, Rustic Cherry, Hickory, Rustic Hickory as well as other species. If interested, email us for a quote.
Q: How can I get some wood & stain samples before I order my furniture?
A: Follow this link to order as many samples as you'd like. Return them to us & we will refund the purchase price less shipping.
Q: Can I customize colors or hardware?
A: Yes. Stains, paints, finishes, hardware & fabric can be customized. Our Amish furniture can often be built to specific dimensions, as well.
Q: Can I get soft close undermount drawer slides?
A: Yes. Soft close undermount drawer slides are available; please email us for details.
Q: Can I get cedar drawer inserts?
A: Yes. Most case goods can be made with cedar drawer inserts; please email us for details.
Q: Do you have testimonials we can read from previous customers?
A: Yes. Please click here for our customers' feedback.
Q: Why American made?
A: All of our baby & children's furniture, toys & gifts are made in America because we feel it is the best assurance of quality & safety. This is not to say that everything made in the USA is guaranteed safe; it is to say that disproportionately more imported goods have proven to be unsafe & of low quality. When it comes to baby products, we feel safety & quality are of paramount importance. American made means a much smaller footprint, adherence to labor laws & responsible forestry practices. When you choose American made furniture, you are supporting small, family owned businesses in communities across this country.
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