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We hope this page answers your questions regarding our company policies. However, if you need further assistance, please contact us.
Shipping: Free shipping is offered on all purchases over $75 in the contiguous United States. For purchases under $75, we offer the option of a flat shipping rate of $6.99 for standard shipping & $15.99 for expedited handling &/or shipping. Our products ship in the continental USA only. Free shipping on large items includes "curbside" delivery, meaning either to the back of the truck or to the front door depending on the carrier. If inside delivery or white glove service is required, please contact us for a quote.
Please Note: Carriers levy surcharges on deliveries to "remote" or "difficult to serve" areas (as defined solely by carriers). If your order incurs additional shipping fees, we will notify you and request your approval before proceeding.
ETAs: The majority of our products ship directly from the builder or manufacturer. Most products are made to order by small, family owned businesses; our products are not mass produced and stored in enormous warehouses awaiting fork lifts. Our products are made by Americans whose businesses and personal lives are affected by the same real world events to which we are all subject. They are dedicated to their craft, value their customers and work hard to meet the estimated completion dates.
We cannot guarantee delivery dates but are committed to keeping our customers informed about the status of orders and any changes that may affect the ETA.
Returns: If you are not completely satisfied with your purchase, we will gladly make arrangements to replace, exchange or refund your purchase less shipping costs within 30 days after shipping date on items that are unused, unwashed, unaltered and in original packaging. Furniture, personalized or customized items, silver, mattresses and artwork are a final sale and therefore non-refundable. To ensure your satisfaction, we are happy to answer any product detail questions you may have before purchasing.
Before returning unwanted item(s), please contact us for instructions. We highly recommend purchasing delivery confirmation on all returns, as we cannot be responsible for items lost when returned. Certain items may require a restocking fee. Please check for shortages or damages and report them within 5 days of receipt. Defective products and ordering errors on our part will be exchanged free of charge. Shipping costs are not refunded.
* Furniture, personalized or customized items, silver, mattresses & artwork are also non-refundable, per the manufacturers' policies
* Hannah Baby Moses Baskets are non-refundable, per the manufacturer's policy
* The dimensions listed on our product detail pages are provided by a third party and may not be accurate. When purchasing items that must meet certain size requirements, contact us for exact measurements
Order Changes / Cancellations: Please note that once work has begun on your order, changes & cancellations may not be available. Once an order has been shipped, it is no longer retrievable. If you have any questions or concerns, call us at 305-527-8734 or email us before placing your order and we will be glad to answer your questions.
Security: Baby Eco Trends, LLC takes every precaution to protect our users' identities and personal information. All personal data is encrypted and we maintain an active Secure Sockets Layer (SSL) at all times. We do not collect, farm, mine, share, sell, or in any other way inappropriately use any personal information.
Privacy: We are committed to protecting your privacy and only ask for information that is required to complete your order. Any and all information is kept strictly confidential and is never sold, rented, shared or in any other way disclosed to a third party. We do not data mine, track, target or in any other way engage in invasive activities. We do not add your name, physical address or email address to any mailing lists.
Your use of this website is subject to the following terms and conditions:
1. You acknowledge that information in this site may contain errors, omissions or inaccuracies and we expressly exclude liability for any such errors, omissions or inaccuracies to the fullest extent permitted by law.
2. You agree that Baby Eco Trends, LLC is in no way responsible for the way you use this website or any of the information it contains. You indemnify and hold us, our agents and affiliates harmless from and against any liabilities and costs incurred in connection with the use of said information.
3. You consent to obtain written permission from Baby Eco Trends, LLC before copying, duplicating, downloading or in any other way using any text or image in this site, for monetary gain or otherwise.
4. You consent that your account information (login id & password) is confidential and you accept responsibility for safeguarding it. Any activity related to your account is your responsibility.
5. The outbound links you find on our website are solely meant to serve as further resources. We do not take any responsibility for content on these websites.
6. You consent to receive electronic communications from us. You acknowledge that all notices, disclosures, agreements electronically sent to you satisfy any legal requirement that such communications be in writing.
7. Orders placed over the telephone, paid for by check or money order or any other payment method are subject to the same terms & conditions as orders placed though our online shopping cart.
8. Your use of this website and any dispute(s) arising from such use is subject to the laws of the state of Florida without giving effect to any laws that would cause the application of any rules or laws of any other state or country.
info@BabyEcoTrends.com | Site Updated July 22, 2014 | ©2008-2014 Baby Eco Trends, LLC